Shipping policy

All orders are shipped through UPS.  Shipping Costs are calculated based on the weight, dimension, and destination of the items in the order.  Payment for shipping will be collected with the purchase.  All packages are shipped from central North Carolina.  A tracking number will be sent to the contact email provided once the order has been shipped.  

Please note that we can not ship to PO Boxes.  Orders submitted with a PO box will be delayed while we attempt to contact you and obtain another address.  If a new address can not be obtained within 5 business days, the order will be canceled and refunded in full.  

Boonedox ships consistently within the continental US.  Orders to Alaska, Hawaii, and US Territories may be subject to additional shipping charges.  Any additional charges will be calculated during order processing and our customer service will reach out to you if any additional fees are required.  We do not currently accept online orders for international shipments.  If you would like to place an order for international delivery, please give us a call at 1 (336) 475-4777. Customers are responsible for any taxes or duties on international shipments.  

Boonedox has up to a 3 business day processing time.  Shipping time (separate from processing time) varies based on item, size, and location for delivery - but domestic times do not tend to exceed 3 days.  Please note that our business days are Monday - Friday and may exclude holidays.  This averages a 3-6 business day combined processing and shipping time.  If you have any concerns about the timing of your delivery, please contact us before placing your order.  

We are not responsible for items shipped to an incorrect address if it matches the address provided at check out.  Please ensure your shipping information is correct before completing your purchase.  In the event that a reroute is required by the customer after the order has been shipped to the initial address, the order will incur an intercept charge as determined by the shipping company.

Unfortunately, there is always a risk of loss when it comes to shipping.  Items purchased through our site are shipped by a third-party carrier (USPS, UPS, FedEx, etc.).  As a result, the risk of loss and title for purchased items pass to you upon our delivery of the carrier.  While we do not bear the responsibility of loss during shipment, we are happy to help file by shipping claims with the carrier should the need arise.  Please note that most carriers require shipping claims to be made within 24 hours of delivery, so please check your order immediately upon receipt to make sure no shipping damage has occurred.