Frequently asked questions
General
Are BooneDox products covered under a warranty?
Absolutely! We support our products and are happy to offer a warranty. Our full warranty policy can be found on our policies page.
What is your return policy?
We want you to be completely happy with your BooneDox purchase! Our full return policy can be found on our policies page.
I don't live in the US, do you ship interntationally?
We are unable to ship directly from our website. Please contact us directly at 1 (366) 475-4777 to inquire about international delivery.
I don't see my question here, what should I do?
We're happy to answer any question you have! Give us a call at 336-475-4777 or send an email to services@boonedoxusa.com. Our customer service team is available 8am - 5pm EST, Monday - Friday.
Do you offer a Militray Discount?
We do! Send an email with an image of your Militarty ID to services@boonedoxusa.com to be sent the active code. Once received, use the discount code at checkout to receive 15% off your order. This discount applies to active duty, veterans, and dependants.
T-Bones
Will the T-Bone work with my truck?
The T-bone will work with any stock truck with a 2” receiver. If your truck is lifted or has the FORD Man Step, you may need the Decked T-Bone
Will the T-Bone work on a decked bed?
The Decked T-Bone (aka the XL T-Bone) is specifically designed for trucks with a decked bed, but it can also be used with lifted trucks and models with a higher tailgate, such as the FORD with the Man Step.
Can I make the T-Bone reach the top of my truck bed?
We do not reccomend using the T-Bone to carry items on top of a truck bed. If you need extra carrying space on top of your truck bed, try Outfitter truck rack solution.
Can I carry two kayaks with a T-Bone?
Depending on what your truck bed space will allow - yes, multiple kayaks can be hauled as long as you stay under the 300-pound weight capacity.
Landing Gear
Which Landing Gear do I need for my kayak?
The range of kayaks on the market is vast and constantly changing. While we can't keep up with all of them, nor can we speak to what their hulls will support, we do have a compatability chart available of successful installations and the landing gear they used. If you do not see your kayak on the compatability chart, feel free to reach out and we would be happy to offer our advice.
Do I have to use the UHMW stiffeners?
Any installation using the 5” backing plates requires the UHMW stiffeners. Failure to utilize the stiffeners voids all warranty.
What is the best location to install the Landing Gear on my kayak?
In most cases, the kayak will be balanced when the Landing Gear is installed behind the seat. Models will vary though, and tandem boats may need special consideration. If you think you may have a special case, don't hesitate to reach out.
How close should my knuckles be for the legs to properly clear the kayak?
Groovy Landing Gear Knuckles can be inset up to 4.75” ( on the outer ends) and still leave room between the Landing Gear leg and kayak hull.
How wide can the Groovy Landing Gear go?
The maxium width the Groovy Landing Gear can adjust to is 38.5", 48" including the legs. The Groovy Landing Gear can be installed on a 48” wide platform, provided it doesn’t exceed the weight restrictions of your Groovy Landing Gear kit
Why is my outer set screw going all the way through the crossbar?
There are several possibilities:
I had an Original Landing Gear. Will the Groovy Landing Gear with it's hole pattern?
No. The hole patterns and the backing plates for the Original Landing Gear and the Groovy Landing Gear do not match.
I can't submerge my sand tire to put my leg back in. Why not?
The sand tires will never be easy to submerge as they are full of air. It's effectivly like trying to sink a basketball on a stick. The best way to use them is to pull the kayak all the way onto the beach then put your wheels in the down position.
Can I pull my Landing Gear with a golf cart or ATV?
The Landing Gear was not designed to handle the stress of being pulled by a motorized vehicle. Doing so will void all warranty.
Vehicle Accessories
Do I need to drill holes in my truck to install the Outfitter?
It is not necessary to drill into your truck bed. The Outfitter is secured with J-Bolts that hook under the top of your bedside.
My truck has flush bedsides; can I still use the Outfitter?
Depending on the design of your truck bed, you may have to make modifications to your vehicle if you do not have a lip for the J-Bolts to grab onto.
How long does the KT Kayak Trailer take to assemble?
The KT takes two people anywhere from 2-4 hours to assemble, depending on tools and experience.
What is a Torflex Axle?
Found in our KT Kayak Trailer, the Torflex suspension system is a torsion arm type suspension which is completely self-contained within the axle tube. It attaches directly to the trailer frame using brackets which are an integral part of the axle assembly. Torflex axles offer a much smoother ride than leaf spring axles.
Camping Accessories
I already have a hammock; will it work with the Drifter?
The Drifter is 10 feet from anchor to anchor and works with nearly all packable hammocks. While we’ve found varying lengths of hammocks (even among the same manufacturer) most are within the 9+ to 10’ range. Any hammock that doesn’t fit exactly how you want can be made to work by simple adding an extra carabiner or small strap. For brands that are larger than 10’, Boonedox offers a set of extenders (sold separately).
Is the Drifter suitable for backpacking?
The DRIFTER is designed for recreational use (campfires, ballgames, concerts) and weighs about 16 pounds. It is not something you want to plan on carrying in your pack.
Other Products
Will the Kayak Rudder fit my Native Slayer Max?
The Kayak Rudder was designed as an aftermarket option for native kayaks, but the mold for the Native Slayer Max made the hull thicker. The Boonedox Kayak Rudder is not compatible with the Slayer Max.
Is Boonedox going to design a rudder that is compatible with the Slayer Max?
We have no plans to develop a compatible rudder, at this time.
